FAQ
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PERSONAL INFORMATION AND PRIVACY
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ORDER AND DELIVERY WHERE, WHEN AND HOW?
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MODIFICATION AND CANCELLATION
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RETURN AND EXCHANGE
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ACCOUNT
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POPEYE’S BUCKS
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PRODUCTS
PERSONAL INFORMATION AND PRIVACY
Is my credit card information secure?
Our platform holds the six PCI standard categories and they are applied to each of our platforms: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program and implementing strict control measures. Network reviews and tests are conducted regularly to preserve this information security policy.
I would prefer not to enter my credit card information online. Are there any other options for placing an order?
At Popeye's Supplements, you can purchase our products the way you want. Of course, you can always shop at one of our locations or use one of our third part providers like Pay Pal Express and Sezzle.
ORDER AND DELIVERY WHERE, WHEN AND HOW?
When will my order be shipped?
Daily order processing cut off time is 11:00am MST*. Orders placed after this time may be processed and shipped the next business day. All orders are processed and shipped as quickly as possible. Please allow 3-4 business days as Canada Post (CP) continues to see significantly increased parcel volumes as Canadians adopt different shopping behaviors during Covid-10 and due to the important safety measures in place at CP protecting their employees and Canadians. Short delays may take place pending any order discrepancies, larger volume days due to special sales or offers, weekends and statutory holidays.
How can I check my order status?
Make sure you have received the confirmation email regarding shipping. You may always contact us regarding your order at weborders@popeyesedmonton.ca
Can I view my order history?
Yes.
Hop over to the My Account section at the very top of the home page. Log in using your email address and password. You will then be able to view your order history.
Will you be able to notify me if there are problems with my order?
We will notify you immediately by email if there are any problems with your order, including back orders and credit card authorization issues.
MODIFICATION AND CANCELLATION
Can I make changes to my order after I submit it?
We make every effort to ensure that your orders are processed as quickly as possible. Due to the speed of most of our shipments, we cannot make any changes once the order has been submitted.
Can I cancel my order once it has been submitted?
We make every effort to ensure that your orders are processed as soon as possible. You can send a message to our customer service department as quickly as possible. If your order has not yet been processed and shipped, we can proceed to cancel it. If your products have already been shipped, it will be impossible to cancel this order. Once the products have been received, you will be able to go to the store to exchange them.
RETURN AND EXCHANGE
There is a missing item in my order. What can I do?
If an item is missing in your order, please contact our customer service support through email. Our team will then proceed to analyze your request and follow up with you within the next five business days.
What should I do if I receive damaged or defective items?
We make every effort to ensure that your order arrives in perfect condition. Unfortunately, items may sometimes be damaged during shipping. We understand the frustration this may cause and will make every effort to replace the product as quickly as possible.
If you have received a damaged item, please send us an email at weborders@popeyesedmonton.ca.
Write down your name, your order number and include a picture of the damaged item so we can immediately take care of the replacement of this item.
Can I return or exchange a product from an online or phone order?
Yes, you can return or exchange a product purchased on our website or by phone by visiting your nearest Popeye’s store.
However, you must provide the credit or debit card used at the time of purchase in order to proceed with the refund.
ACCOUNT
Do I have to create an account to order online?
You do not need to create an account in order to make online purchases. But with an account, you will not only earn Popeye's Bucks but also you will receive secret deals, be able to keep track of your purchase history and receive the latest news from our stores.
I recently changed my address, my email address and/or my credit card. How can you change any account information?
Go to the My Account section at the very top of the home page. Log in using your email address and current password. You will then be able to change your information, billing and/or shipping address, email address and password linked to your account.
I forgot the password associated with my account. What should I do?
Hop over to the My Account section at the very top of the home page. Scroll down to the "Forgotten Password" section and follow the instructions to instantly receive a new password by email.
Do not hesitate to contact us for any additional information related to your account password.
POPEYE’S BUCKS
Are there any membership fees associated with Popeye’s Bucks?
No. There are no membership fees for this reward program in any Popeye’s Supplements Canada locations.
How do I earn Popeye’s Bucks?
Popeye’s Bucks are automatically added to your account through our sales system. Every transaction earns you four percent of your purchase total before tax which are added to your account as Popeye’s Bucks. They will be added directly to your account, which will be linked to every online order you make.
How can I redeem the Popeye’s Bucks linked to my account?
You will need to visit one of our stores in order to redeem your earned Popeye's Bucks towards a purchase. While you can earn Popeye's Bucks by shopping online, there is unfortunately no option available to use them towards your online purchases at this time.
Will I earn Popeye's Bucks by ordering online?
Yes! You will be earning Popeye's Bucks just as if you were shopping at one of our locations.
PRODUCTS
Am I supporting local when I shop at Popeye's?
Good news, you sure are! Popeye's Supplements is 100% a Canadian company and the bulk of our products are made in Canada. We have put an icon on the picture of most of Canadian products to allow you to easily identify them. Or Click Here to Shop Canadian Brands!
How can I look up the nutritional information on a product?
Most of our online product sheets include the nutritional information label. However, if you need more details, do not hesitate to contact us for more information.
Is my credit card information secure?
Our platform holds the six PCI standard categories and they are applied to each of our platforms: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program and implementing strict control measures. Network reviews and tests are conducted regularly to preserve this information security policy.
I would prefer not to enter my credit card information online. Are there any other options for placing an order?
At Popeye's Supplements, you can purchase our products the way you want. Of course, you can always shop at one of our locations or use one of our third part providers like Pay Pal Express and Sezzle.
When will my order be shipped?
Daily order processing cut off time is 11:00am MST*. Orders placed after this time may be processed and shipped the next business day. All orders are processed and shipped as quickly as possible. Please allow 3-4 business days as Canada Post (CP) continues to see significantly increased parcel volumes as Canadians adopt different shopping behaviors during Covid-10 and due to the important safety measures in place at CP protecting their employees and Canadians. Short delays may take place pending any order discrepancies, larger volume days due to special sales or offers, weekends and statutory holidays.
How can I check my order status?
Make sure you have received the confirmation email regarding shipping. You may always contact us regarding your order at weborders@popeyesedmonton.ca
Can I view my order history?
Yes.
Hop over to the My Account section at the very top of the home page. Log in using your email address and password. You will then be able to view your order history.
Will you be able to notify me if there are problems with my order?
We will notify you immediately by email if there are any problems with your order, including back orders and credit card authorization issues.
Can I make changes to my order after I submit it?
We make every effort to ensure that your orders are processed as quickly as possible. Due to the speed of most of our shipments, we cannot make any changes once the order has been submitted.
Can I cancel my order once it has been submitted?
We make every effort to ensure that your orders are processed as soon as possible. You can send a message to our customer service department as quickly as possible. If your order has not yet been processed and shipped, we can proceed to cancel it. If your products have already been shipped, it will be impossible to cancel this order. Once the products have been received, you will be able to go to the store to exchange them.
There is a missing item in my order. What can I do?
If an item is missing in your order, please contact our customer service support through email. Our team will then proceed to analyze your request and follow up with you within the next five business days.
What should I do if I receive damaged or defective items?
We make every effort to ensure that your order arrives in perfect condition. Unfortunately, items may sometimes be damaged during shipping. We understand the frustration this may cause and will make every effort to replace the product as quickly as possible.
If you have received a damaged item, please send us an email at weborders@popeyesedmonton.ca.
Write down your name, your order number and include a picture of the damaged item so we can immediately take care of the replacement of this item.
Can I return or exchange a product from an online or phone order?
Yes, you can return or exchange a product purchased on our website or by phone by visiting your nearest Popeye’s store.
However, you must provide the credit or debit card used at the time of purchase in order to proceed with the refund.
Do I have to create an account to order online?
You do not need to create an account in order to make online purchases. But with an account, you will not only earn Popeye's Bucks but also you will receive secret deals, be able to keep track of your purchase history and receive the latest news from our stores.
I recently changed my address, my email address and/or my credit card. How can you change any account information?
Go to the My Account section at the very top of the home page. Log in using your email address and current password. You will then be able to change your information, billing and/or shipping address, email address and password linked to your account.
I forgot the password associated with my account. What should I do?
Hop over to the My Account section at the very top of the home page. Scroll down to the "Forgotten Password" section and follow the instructions to instantly receive a new password by email.
Do not hesitate to contact us for any additional information related to your account password.
Are there any membership fees associated with Popeye’s Bucks?
No. There are no membership fees for this reward program in any Popeye’s Supplements Canada locations.
How do I earn Popeye’s Bucks?
Popeye’s Bucks are automatically added to your account through our sales system. Every transaction earns you four percent of your purchase total before tax which are added to your account as Popeye’s Bucks. They will be added directly to your account, which will be linked to every online order you make.
How can I redeem the Popeye’s Bucks linked to my account?
You will need to visit one of our stores in order to redeem your earned Popeye's Bucks towards a purchase. While you can earn Popeye's Bucks by shopping online, there is unfortunately no option available to use them towards your online purchases at this time.
Will I earn Popeye's Bucks by ordering online?
Yes! You will be earning Popeye's Bucks just as if you were shopping at one of our locations.
Am I supporting local when I shop at Popeye's?
Good news, you sure are! Popeye's Supplements is 100% a Canadian company and the bulk of our products are made in Canada. We have put an icon on the picture of most of Canadian products to allow you to easily identify them. Or Click Here to Shop Canadian Brands!
How can I look up the nutritional information on a product?
Most of our online product sheets include the nutritional information label. However, if you need more details, do not hesitate to contact us for more information.